Privacy Policy

1. Introduction

Alphaxai Inc ("we," "our," or "us") operates the Balancio platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered accounting platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and business information
• Account credentials and authentication information
• Payment and billing information
• Communications and support interactions

2.2 Financial Data via Plaid Integration

When you connect your financial accounts through our Plaid integration, we collect:

• Bank account information and transaction history
• Account balances and financial institution details
• Transaction categorization and merchant information
• Credit card and loan account details

Important: We use Plaid Technologies Inc. to securely connect to your financial accounts. Plaid's privacy policy governs their collection and use of your information. We do not store your banking credentials - these are securely handled by Plaid.

2.3 Usage and Technical Data

• Device information, IP addresses, and browser details
• Usage patterns, feature interactions, and performance data
• Cookies and similar tracking technologies
• AI processing logs and optimization data

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI accounting services
• Process transactions and generate financial reports
• Improve our AI algorithms and service accuracy
• Communicate with you about your account and services
• Detect and prevent fraud or security threats
• Comply with legal obligations and regulatory requirements

4. Information Sharing

4.1 Third-Party Service Providers

We share information with trusted service providers, including:

• Plaid Technologies Inc. - For secure bank account connectivity and transaction data
• Cloud infrastructure providers for data storage and processing
• AI and machine learning service providers
• Customer support and communication platforms

4.2 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• SOC 2 Type II compliance and bank-level security standards
• Secure integration with Plaid's certified infrastructure

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Disconnect financial accounts and revoke Plaid access
• Opt out of certain data processing activities
• Request data portability or account closure
• File complaints with regulatory authorities

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Financial data may be retained for up to 7 years for regulatory compliance purposes.

8. International Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy or our data practices, contact us at: